Engine 64 documentation

Everything you need to take an Engine 64 agent from an empty workspace to a useful, live assistant.

New to Engine 64?

Start with the quick start. It covers the shortest path: add trustworthy content, test real questions, allow your website domain, and publish the widget.

Before you invite customers to use it, work through the launch checklist.

Find what you need

Set up and teach your agent

• Getting started: create your first agent and prepare it for launch.
• Knowledge base: add websites, files, and carefully written FAQs.
• Agent configuration: set behaviour, appearance, safety controls, and handoff rules.

Publish it

• Deployment: install the widget and understand browser sessions.
• Developer API: build directly against the public widget endpoints when you need a custom client.

Run and improve it

• Conversations and handoffs: review chats and reply when a person is needed.
• Contacts and leads: understand how visitor details are stored.
• Analytics and improvement: find weak answers and improve the source content behind them.
• Troubleshooting: diagnose common publishing, content, and chat problems.

If the docs do not answer your question, email support@engine64.au. Include the agent name, the page where the problem occurred, and the approximate time. Do not send publishable keys, API tokens, or customer data by email.