Owner Notifications
Open the workspace’s Settings -> General page to manage email notifications. Both types are enabled by default for new workspaces.
Lead Alert Emails
- Toggle:
Lead alert emails(on by default). - Sent after a visitor submits the lead form, so an owner or admin can follow up.
- Each alert summarises the captured contact and links back to the conversation in Engine 64.
Weekly Digest
- Toggle:
Weekly digest emails(on by default). - A weekly summary of workspace activity.
Both toggles are checked at send time, so turning one off stops future emails of that kind without affecting the other.
Recipients
Both notifications go to workspace owners and admins. Regular members are not emailed. Recipients are de-duplicated by email address.
If an email does not arrive
- Confirm that the relevant toggle is still on.
- Confirm the recipient is currently a workspace owner or admin.
- Check spam, quarantine, and organisational email filters.
- Confirm the lead itself appears under
Contacts; lead storage does not depend on email delivery. - If the settings and data are correct, contact support@engine64.au with the workspace name and approximate event time. Do not include visitor data in the initial email.