FAQs

Open Data Sources -> FAQs to add concise question-and-answer pairs. FAQs work best for facts that are easy to state directly and important to keep consistent.

Good uses

• opening hours and contact routes;
• refund or cancellation rules;
• service boundaries and eligibility; and
• a short clarification that is missing from a longer document.

Add one or many

Add entries individually, or use bulk import with one pair per line:

Do you open on Saturdays? || Yes. We are open from 9 am to 2 pm on Saturdays.
Can I cancel online? || Yes. Use the cancellation link in your confirmation email.

The separator is two pipe characters: ||.

Write answers people can use

• Put the answer in the first sentence.
• Include the condition that changes the answer, such as location, plan, or notice period.
• Do not paste passwords, private customer information, or internal-only instructions.
• Keep one source of truth. If a website page and an FAQ disagree, fix or remove one of them.
• After a bulk import, check which entries are active and correct any errors.

Maintenance

Review FAQs when policies change and whenever conversation reviews reveal a repeated gap. Delete temporary overrides after the permanent source has been corrected.